Contact Us
Have a question about an order, a product or a return? Send us a message and our customer care team will be happy to help.
HOW CAN WE HELP?
Choose the subject that best matches your enquiry and include as much information as possible in your message.
ORDER HELP
For questions about an existing order, please include your order number so we can identify it quickly.
RETURNS
If your item isn't quite right, contact us with your order details and we'll guide you through the next steps.
PRODUCT QUESTIONS
Need help before ordering? Send us the product name and your question so we can assist you.
Tip: For order-related enquiries, always include the email address used at checkout and your order number.
SEND US A MESSAGE
Fill in the form below and we'll get back to you as soon as possible.
FREE SHIPPING
All orders are shipped free, including tracking.
SATISFACTION GUARANTEE OR MONEY BACK
At Sanet Johannesburg you can shop with total peace of mind, thanks to our 30-day money-back guarantee.
24/7 CUSTOMER SERVICE
Our customers' satisfaction is our priority. Write to us at info@sanetjohannesburg.com.
SECURE PAYMENT
You can pay securely with credit card, Apple Pay, Shop Pay and many other methods.